Refund policy

Thank you for shopping with Esley Collection! We want you to love your purchase — but if something’s not quite right, here’s how we can help:

⏰ Return Window

We accept returns within 7 days of your order being delivered.

To be eligible for return:

• Items must be unworn, unwashed, and in original condition with tags attached

• You must contact us within 7 days of delivery to request a return

• Final sale items and accessories (if marked) are not eligible for return

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💳 Refunds & Store Credit

• We offer store credit for approved returns.

• If you prefer a refund to your original payment method, a 10% restocking fee will be deducted.

• Shipping charges are non-refundable.

We do this to keep prices fair for all customers, while still offering flexibility. Most customers love store credit because it never expires and can be used on anything in our shop.

🚫 Final Sale Items

Certain items are marked Final Sale and cannot be returned or exchanged. These may include discounted items, accessories, or intimates — please check the product page before purchasing.

💌 How to Start a Return

Email us at info@esleycollection.com with your order number and the item(s) you’d like to return. We’ll guide you through the rest!